Terms of service

1. Agreement to Terms

By accessing and using the GuelGil website ("the Site") and purchasing our products (Notebooks, Pens, Folders), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our Site or services.

2. User Conduct and Orders

You agree to use the Site only for lawful purposes. When placing an order, you warrant that all information you provide is accurate and complete. GuelGil reserves the right to refuse or cancel any order at our discretion, including for reasons such as product availability, errors in product or pricing information, or suspected fraud.

3. Intellectual Property Protection

All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of GuelGil or its content suppliers and is protected by international copyright and intellectual property laws. The "GuelGil" name and logo are trademarks of our company. You may not use, reproduce, distribute, or create derivative works from any Site content without our express written permission.

4. Limitation of Liability

GuelGil and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the Site or any products purchased through it. Our total liability for any claim arising from your use of the Site or products shall not exceed the amount you paid for the product(s) in question.

The products are provided "as is" without warranties of any kind, either express or implied. While we strive for accuracy, we do not warrant that product descriptions, prices, or other content are error-free.

5. Refund & Return Policy

We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 14 days of delivery.

• Eligibility: Items must be unused, in their original packaging, and with all tags attached.
• Process: Upon approval of your return request, we will provide instructions for return shipping. A refund will be issued to your original payment method once we receive and inspect the returned item.
• Timeframe: Refunds typically process within 5-10 business days after we receive the return.
• Non-Returnable Items: For hygiene and safety reasons, personalized or used stationery items cannot be returned unless faulty.
• Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to our error.

6. Modifications to Terms

GuelGil reserves the right to modify or replace these Terms at any time at our sole discretion. It is your responsibility to check this page periodically for changes. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of the jurisdiction in which GuelGil is legally established, without regard to its conflict of law provisions.