Tracking order

Thank you for shopping with GuelGil. We are committed to keeping you informed about the status of your order every step of the way. Once your order containing our premium notebooks, pens, and folders is processed and shipped, you can easily track its journey to your doorstep.

How to Track Your Order

  1. Locate Your Tracking Information: After your order ships, you will receive a shipping confirmation email sent from [email protected]. This email will contain your unique tracking number and the carrier name (e.g., China Post, DHL, USPS).
  2. Use the Tracking Number: Copy the provided tracking number. You can then use it on the carrier's official website or on a universal tracking platform for real-time updates.

Please note that tracking information may take 24-48 hours to activate in the carrier's system after the shipping confirmation is sent.

Recommended Tracking Platform

For a comprehensive and user-friendly tracking experience that covers numerous carriers worldwide, we recommend using the following service:

17Track

17Track is a reliable global package tracking platform that supports over 1,000 carriers. It provides detailed, real-time updates on your parcel's location and status in multiple languages.

How to use 17Track:

  • Visit the 17Track website.
  • Paste your tracking number into the main search field on the homepage.
  • Click "Track" or press Enter. The site will automatically detect the carrier and display the latest status and route of your package.

Need Further Assistance?

If you encounter any issues with your tracking information, such as no updates for an extended period or a status you don't understand, our customer support team is here to help. Please contact us via email at [email protected]. Please include your order number and tracking number for faster assistance.

We appreciate your business and hope you enjoy your new stationery items from GuelGil!